Question 1

Is it best for me to have sessions in-person, by video, or on the phone?

Accepted Answer

This is entirely your choice, and we can always adapt how we work if your needs change.

I offer in-person sessions from a warm, accessible venue in Norwich. I also provide secure video and telephone counselling to adults across the UK.

Video sessions offer the benefit of face-to-face contact, allowing us to see each other and build a sense of warmth through facial expressions and non-verbal communication. Telephone sessions are a gentle option if you prefer not to be on camera, or if you don't have a private space with a reliable internet connection.

Question 2

Will what I talk about remain completely confidential?

Accepted Answer

Yes. Trust and confidentiality are incredibly important in counselling, allowing you to open up and explore difficult matters without judgment.

As a registered member of the BACP, I adhere strictly to their Ethical Framework for the Counselling Professions. To ensure I am providing you with the best possible care, it is essential that I regularly discuss my work with a qualified clinical supervisor. During these sessions, your identity is always kept completely anonymous, and I never mention your name.

For full details on how your personal data and privacy are protected, you can view my Privacy Policy here.

Question 3

How often will we meet, and how many sessions will I need?

Accepted Answer

Initially, I suggest meeting weekly to help us get started and work through what has been troubling you. However, I completely understand that modern life, shifting work schedules, or financial considerations mean that a fixed weekly commitment isn't possible for everyone.

Because of this, I offer a truly flexible approach. We can easily adapt our sessions to fit around your work, lifestyle, or budget—whether that means booking different days, varying your times, or spacing appointments out.

There is no fixed number of sessions required. Some clients only need a few appointments, while others choose to come for a much longer period. It is entirely your choice. You are free to take things week by week, and you can decide what works best for you.

Question 4

When are you available for sessions?

Accepted Answer

I offer a mix of daytime and evening appointments throughout the week.

Because my availability changes regularly as clients finish their therapy, please get in touch via phone or email to see what slots I currently have open.

I know how important it is to get a quick reply when you reach out, so I always strive to get back to you within 24 hours.

Question 5

How much do sessions cost, and how do I pay?

Accepted Answer

Finding the right counsellor to work with is incredibly important.

Because of this, I offer a free initial 15-minute telephone consultation so we can find out a little more about what you are seeking support for and explore what working together might look like.

Further counselling sessions are 50 minutes long and cost £55 per session.

I do occasionally offer some concession slots, so please feel free to ask about availability if you need to.

Payments are made securely via bank transfer prior to each session taking place.

Question 6

What if I don't know what to say, or what I am saying doesn't make sense?

Accepted Answer

Please don't worry—this is completely normal, especially when your mind is feeling cluttered, overwhelmed, or exhausted. You don’t need to have anything prepared before your session, and you do not need to worry about being articulate.

Everyone experiences therapy differently. For some people, everything comes spilling out as they finally have a safe space to talk, while others find it difficult to find any words at all. Either way is completely natural, and there is no right or wrong way to be.

We will take things entirely at your pace. My role is to help you gently untangle and start to process your thoughts, and simply turning up exactly as you are is more than enough.

Question 7

What happens at my very first session?

Accepted Answer

Our first session is a welcoming space for us to explore what has been troubling you, what you hope to gain from therapy, and how we might work together. It is an opportunity for you to share your story at your own pace, ask any questions you may have, and for me to understand how I can best support you.

This initial meeting is also a valuable chance for you to see how it feels to talk with me. Finding a counsellor you feel truly comfortable with is vital, and you are under absolutely no obligation to continue if you do not feel I am the right person for you. If we decide together that a different type of support would be better suited for you, I can help signpost you toward alternative options.

More often than not, this first session forms the beginning of our therapeutic relationship. If you feel comfortable moving forward, we can look to plan ahead and begin working toward the outcome you want and deserve.

Question 8

What are the next steps if I want to book?

Accepted Answer

I look forward to working alongside you. Once we have arranged a day and time for your initial session, the process is very simple:

1.    I will send you a link to my secure, encrypted paperwork service. Here, you can easily review and sign our counselling agreement, which covers the practical details around confidentiality, payments, and cancellations so we both have a clear understanding from the start.

2.    Once you have completed the forms online, our appointment is confirmed. Payment is then required via bank transfer in advance of our session taking place.

3.    We will meet for our first session and begin focusing on helping you get to the place you want to be.

Question 9

What should I do if I am in crisis or need urgent support?

Accepted Answer

If you are going through an incredibly difficult time right now and feel overwhelmed, please know that you do not have to carry this alone, but it is vital that you get immediate support to keep yourself safe.

Because I am a private practitioner, I am unable to provide an emergency or 24-hour crisis service. If you need urgent help right now, please use one of the free, confidential resources below:

·       Call 111 to reach the NHS mental health services.
·       Call 116 123 to speak with the Samaritans (available 24/7).
·       Call 999 or go to your nearest hospital A&E department if you or someone else is in immediate danger.

Question 10

Do you offer counselling to clients living outside the UK?

Accepted Answer

No, I am only able to offer counselling sessions to individuals who are currently living within the UK.

Due to international legal, insurance, and licensing regulations regarding online therapy, I am unable to accept clients who are physically located outside the country, even on a temporary basis.

Questions you may have before we begin